Hey Fatty Support

Contact support

Email support@ludicrous.io and include your app version, iOS version, what you expected, and what happened. Do not attach a progress photo or Apple Health data. Hey Fatty never adds those items to a support message automatically.

Privacy and iCloud

Hey Fatty has no app account for you to sign in to. Support cannot open your encrypted vault, view your photos, recover an encryption key, or inspect Apple Health data.

An Apple Account signed in to iCloud, with iCloud Drive and iCloud Keychain enabled, is required to create or open the encrypted vault and take photos.

For iCloud issues, confirm that the same Apple Account, iCloud Drive, and iCloud Keychain are available on each iPhone. Only use Reset iCloud Sync when the app offers it and you want this iPhone’s data to replace the private iCloud vault.

Purchases

Use Restore Purchase in Settings after reinstalling or moving to another iPhone with the same purchasing Apple Account. Apple manages billing, refunds, and purchase history. Billing and refund problems can be handled at Apple’s purchase support site.

Permissions

Camera, notification, Apple Health, and biometric access can be reviewed in the iOS Settings app. Notifications and Apple Health are optional. If the camera is unavailable, confirm Camera access before trying the check-in again.

Deleting data

Delete a single check-in from its day view.

Delete All Photos permanently deletes every progress photo and progress-history entry from this iPhone and the app’s private iCloud vault.

It does not reset app settings, the number of included free check-ins already used, or purchases managed by Apple.

Complete deletion separately on an offline iPhone that already downloaded the vault.